The this section presents the subscription types in ActivityInfo available for Database Owner Accounts and explains the difference between a Free Trial and a paid subscription. It includes a QA section for each type to provide more clarifications.
1. Free Trial Subscriptions
What is a Free Trial subscription?
A Free Trial subscription is a temporary subscription to ActivityInfo which allows users to test the ActivityInfo platform and evaluate whether it meets their needs before opting for a paid subscription.
How can I get a Free Trial subscription?
When a user signs up for a Free Trial in ActivityInfo the Free Trial starts. Their Free Trial subscription will continue until the trial period has elapsed.
What limitations does the Free Trial subscription have?
A Trial Subscription is limited to:
- A 30-Day trial period
- A unique user count across all Databases of 10 Users
Other than the above limitations, users have full unrestricted access to the ActivityInfo platform.
What happens when my Free Trial subscription expires?
When the trial period elapses, the Free Trial subscription will expire. All Databases owned by the user will be locked, and they will no longer be able to access their Forms or Reports.
A User can maintain access to their Databases by signing up for a paid subscription. Otherwise, all data associated with the Databases will be kept in the ActivityInfo platform for a period of 60 days. After this, it will be removed entirely.
If your trial period has expired but you still require more time to test the system, please contact us to discuss the possibility of an extended trial.
2. Paid Subscriptions
What is a paid subscription?
A paid subscription is a full subscription to one of the ActivityInfo subscription plans. We offer a range of subscription plans to suit everyone from small teams to large organizations.
How can I get a paid subscription?
Users can purchase a paid plan immediately, or contact us for more information on what our paid subscriptions offer.
What limitations does a paid subscription have?
A paid subscription is limited only by the total number of users who can contribute to the Databases associated with the account. The total number of users allowed depends on the paid subscription plan.
Other than the total user limit, users have full unrestricted access to the ActivityInfo platform.
How is the total user count calculated?
The total number of users is calculated by the unique active user count across all of the Databases associated with a billing account.
A user is regarded as active and counted if they meet at least one of the follow conditions:
- They are assigned to a Role with at least 1 Permission type
- They are assigned extra grants to a Database resource with at least 1 Permission type
If a user is no longer participating in a database but needs to be kept in the user list, you can assign them to a role with no permissions and remove any extra grants they have been given. This will prevent them from counting towards the billing account user limit.
What happens when my paid subscription expires?
When the paid subscription period elapses, the paid subscription will expire. All Databases owned by the user will be locked, and the user will no longer be able to access Forms or Reports.
A user can maintain access to their Databases by renewing their paid subscription. Otherwise, all data associated with the Databases will be kept in the ActivityInfo platform for a period of 60 days. After this, it will be removed entirely.