UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank, and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance.

UNRWA has been using ActivityInfo as a protection information management system for case management and referral of protection cases in Jordan, Lebanon, the West Bank and Gaza. Case workers use ActivityInfo daily to ensure that violations of the human rights of Palestinian refugees are clearly documented and those affected receive the services they need.

“Activityinfo has helped the field team to track, manage and analyze data related to protection activities such as Legal Aid, MHPSS, protections incidents, CP, GBV cases and Advocacy and coordination in addition for ad hoc assessments during emergency responses.” — Elly Mulaha, UNRWA