Case Studies

How UNHCR in East, Horn of Africa and the Great Lakes region serves diverse reporting needs with a unified platform

Executive Summary

The UNHCR regional office for the East, Horn of Africa and the Great Lakes region covers the activities of 11 countries in the region. The office runs very large operations where multiple organizations and large amounts of data are involved.

UNHCR adopted ActivityInfo in the region to bring together the diverse reporting activities of the regional and country offices. By harmonizing the data coming from various reporting efforts, ActivityInfo serves as a unified platform between key actors.The platform is currently used by the Kenya, South Sudan, Sudan, Rwanda, Somalia and Uganda country offices.

ActivityInfo was selected because it was flexible, quick to deploy and easy to learn. Every office, regardless of the complexity of the reporting needs, can adapt and expand the use of the platform to include more programmes and activities.

At the same time, the coordination between sectors is improved. This makes reporting activities more cost effective. Reporting partners can quickly get trained on a common platform which they can reuse everytime a new reporting requirement comes up. As a result, ActivityInfo can be easily integrated in any operation and eventually become an enabling, intrinsic part of a programme.

Some examples of reporting activities that have been centralized include:

  • Partner monitoring
  • Programme & Project monitoring
  • Distributions monitoring
  • Regional COVID-19 Response
  • Global Protection Cluster activities monitoring

The platform has also been used for internal case management.

The advanced user permissions, the ActivityInfo API and the various possibilities of database and form structures allow each country to adjust the platform to their own monitoring needs. This also allows the regional office to synthesize results based on data coming in from multiple partners and countries and produce information products for the region.

We spoke with Mr. Vino Raj Ratnaraj, IMO for the UNHCR Kenya Operation and member of the IM team of the regional office, who shared valuable insights on how the platform is used at country and regional level. Mr. Ratnaraj has also worked with the UNHCR Headquarters and has been involved with ActivityInfo for the last 5 years.

We would like to warmly thank Ms. Anna Minuto, regional, senior IMO, for bringing ActivityInfo in the region and supporting the adoption of the platform for regional, country programme and partner activity monitoring.

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How UNHCR in East, Horn of Africa and the Great Lakes region serves diverse reporting needs with a unified platform
How UNHCR in East, Horn of Africa and the Great Lakes region serves diverse reporting needs with a unified platform

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