Case Studies

The use of ActivityInfo for Case Management in the Rohingya Crisis by the Danish Refugee Council in Bangladesh

Executive Summary

The Danish Refugee Council in Bangladesh provides support to refugees and host communities in the country, following the displacement of 671,000 Rohingya to Cox’s Bazar and Bandarban districts in 2017.

Among a variety of programmes the organization works with a comprehensive case management programme under the Protection Programme to provide assistance to identified vulnerable individuals in Cox’s Bazar.

The case management team decided to use ActivityInfo as their case management system in 2019, driven by the urgent need to digitize their paper-based case management system to see data in real-time and be able to quickly inform and adopt their response.

Furthermore, by selecting a cost-effective measure they could guarantee a sustainable solution for informed and evidence-based programming.

Before that there was an average of 60 cases per month and multiple requirements and processes for each case which complicated the daily work of Case workers.

The team set up their Databases and designed their Forms and Subforms to reflect the paper-based forms and the processes already in place.

They used customized Serial Number fields to track individual cases without revealing sensitive information and the reference fields to connect the Forms to each other.

They also used ActivityInfo offline to collect data from camps and host communities when the Internet connection was not of good quality. The team was trained to use the platform during training sessions that covered the case management and protection subjects which usually lasted up to three days.

For 2020 the case management team of the DRC in Bangladesh plans to restructure the Databases in ActivityInfo and to use more features such as the API or the reporting capabilities of the platform in order to create an even more robust, comprehensive platform for case management.

We spoke with Mrs Neda Sepehrnoush, Information Management Manager in the DRC Bangladesh who shared with us the way the platform is used for case management and the reasons why they selected it instead of other solutions.

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The use of ActivityInfo for Case Management in the Rohingya Crisis by the Danish Refugee Council in Bangladesh
The use of ActivityInfo for Case Management in the Rohingya Crisis by the Danish Refugee Council in Bangladesh

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